Service Request Returns "Token softToken Not Active" Error Message
Problem
A client-side information system sends a service request and receives "Token softToken Not Active" error message as a response. There are two versions of the error message that have different fault codes.
ServerProxy
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Body>
<SOAP-ENV:Fault>
<faultcode>Server.ServerProxy.CannotCreateSignature.Signer.TokenNotActive</faultcode>
<faultstring>Token 'softToken' not active</faultstring>
<faultactor></faultactor>
<detail>
<faultDetail xmlns="">13525d1b-0c58-4c72-9f3d-f762bf94880a</faultDetail>
</detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>ClientProxy
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Body>
<SOAP-ENV:Fault>
<faultcode>Server.ClientProxy.CannotCreateSignature.Signer.TokenNotActive</faultcode>
<faultstring>Token 'softToken' not active</faultstring>
<faultactor></faultactor>
<detail>
<faultDetail xmlns="">3394f7b4-9044-461d-a4a2-afe0cc1b2b14</faultDetail>
</detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>Solution
Fault code: Server.ServerProxy.CannotCreateSignature.Signer.TokenNotActive
The error message indicates that PIN code has not been entered on the service provider's Security Server. Contact the service provider's Security Server administrator about the issue.
Fault code: Server.ClientProxy.CannotCreateSignature.Signer.TokenNotActive
The error message indicates that PIN code has not been entered on the client-side Security Server - the Security Server that you're using to consume services. Enter the PIN code to the Security Server or contact the Security Server administrator about the issue.
Related articles