Service Request Returns "Token softToken Not Active" Error Message

Owned by Petteri Kivimäki
Last updated: Jun 27, 2018

Problem

A client-side information system sends a service request and receives "Token softToken Not Active" error message as a response. There are two versions of the error message that have different fault codes.

ServerProxy
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
  <SOAP-ENV:Body>
    <SOAP-ENV:Fault>
      <faultcode>Server.ServerProxy.CannotCreateSignature.Signer.TokenNotActive</faultcode>
      <faultstring>Token &apos;softToken&apos; not active</faultstring>
      <faultactor></faultactor>
      <detail>
        <faultDetail xmlns="">13525d1b-0c58-4c72-9f3d-f762bf94880a</faultDetail>
      </detail>
    </SOAP-ENV:Fault>
  </SOAP-ENV:Body>
</SOAP-ENV:Envelope>
ClientProxy
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
  <SOAP-ENV:Body>
    <SOAP-ENV:Fault>
      <faultcode>Server.ClientProxy.CannotCreateSignature.Signer.TokenNotActive</faultcode>
      <faultstring>Token &apos;softToken&apos; not active</faultstring>
      <faultactor></faultactor>
      <detail>
        <faultDetail xmlns="">3394f7b4-9044-461d-a4a2-afe0cc1b2b14</faultDetail>
      </detail>
    </SOAP-ENV:Fault>
  </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

Solution

Fault code: Server.ServerProxy.CannotCreateSignature.Signer.TokenNotActive

The error message indicates that PIN code has not been entered on the service provider's Security Server. Contact the service provider's Security Server administrator about the issue.

Fault code: Server.ClientProxy.CannotCreateSignature.Signer.TokenNotActive

The error message indicates that PIN code has not been entered on the client-side Security Server - the Security Server that you're using to consume services. Enter the PIN code to the Security Server or contact the Security Server administrator about the issue.

How to enter the Security Server PIN code?