Page Comparison

Problem

A client-side information system sends a service request and receives "Token softToken Not Active" error message as a response. There are two versions of the error message that have different fault codes.

Code Block

language	xml
title	ServerProxy
linenumbers	true

<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
  <SOAP-ENV:Body>
    <SOAP-ENV:Fault>
      <faultcode>Server.ServerProxy.CannotCreateSignature.Signer.TokenNotActive</faultcode>
      <faultstring>Token &apos;softToken&apos; not active</faultstring>
      <faultactor></faultactor>
      <detail>
        <faultDetail xmlns="">13525d1b-0c58-4c72-9f3d-f762bf94880a</faultDetail>
      </detail>
    </SOAP-ENV:Fault>
  </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

Code Block

language	xml
title	ClientProxy
linenumbers	true

<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
  <SOAP-ENV:Body>
    <SOAP-ENV:Fault>
      <faultcode>Server.ClientProxy.CannotCreateSignature.Signer.TokenNotActive</faultcode>
      <faultstring>Token &apos;softToken&apos; not active</faultstring>
      <faultactor></faultactor>
      <detail>
        <faultDetail xmlns="">3394f7b4-9044-461d-a4a2-afe0cc1b2b14</faultDetail>
      </detail>
    </SOAP-ENV:Fault>
  </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

Solution

Fault code: Server.ServerProxy.CannotCreateSignature.Signer.TokenNotActive

The error message indicates that PIN code has not been entered on the service provider's Security Server. Contact the service provider's Security Server administrator about the issue.

Fault code: Server.ClientProxy.CannotCreateSignature.Signer.TokenNotActive

The error message indicates that PIN code has not been entered on the client-side Security Server - the Security Server that you're using to consume services. Enter the PIN code to the Security Server or contact the Security Server administrator about the issue.

Info
How to enter the Security Server PIN code?

Versions Compared

Old Version 5

New Version Current

Key

Problem

Solution

Related articles